Return & Refund Policy

At NutroTonic, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and exchange process. Please review our updated policy below to comply with Google standards.

100% Satisfaction Guarantee Above All

We stand by our products with a 100% Money-Back Guarantee. If you are not completely satisfied, you may return the product within 30 days of purchase for a full refund. Your satisfaction trumps our store policies.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following criteria must be met:

  1. Defective Products: Products found to be defective will be eligible for an exchange.
  2. Condition of the Product:
    • Must be unused and in its original packaging.
    • Must not show signs of damage caused by improper handling or use.
  3. Perishable Goods: Due to the nature of our products, certain items may be exempt from returns or exchanges.

Inspection Process:

  • All returned items will undergo an inspection to confirm they meet the above criteria.
  • Items that fail to meet these standards will not be eligible for a refund or exchange.

Proof of Purchase

To process a return or exchange, you must provide proof of purchase, such as:

  • Receipt
  • Purchase order
  • Other official documentation verifying the transaction

Note: Without proof of purchase, we cannot process returns or exchanges.

Items Not Eligible for Exchange

  • Sale and clearance items are final and cannot be exchanged.

Shipping and Returns

Return Address:
NutroTonic
5031 West W.T. Harris Blvd, STE H
Charlotte, NC 28269

Important Details:

  • Customers are responsible for covering the cost of return shipping unless the return is due to an error or defect on ours or careers part.
  • Shipping costs are non-refundable.
  • Please ensure items are packaged securely to avoid damage during transit. Damaged items may result in a denial of the return or exchange request.
  • To cancel or edit your order you can contact us by phone or email and if the order is not already shipped it will be eligible for cancellation; However, once the product is shipped out and tracking number is added, we will not be able to cancel or modify the order.
  • Refunds are processed to the original payment method upon delivery of the return unless it's an exempt case that does not require a return.

How to Initiate a Return or Exchange

To begin the process, please contact our support team at support@nutrotonic.com.

Include the following information:

  • Your full name and contact details
  • Order number
  • Details of the issue (e.g., defective item, wrong product)

We provide a return shipping label via email and customers are responsible to print and place it on the returning order(s).

Contact Information

If you have any questions or concerns about this policy, you can reach us at:

We value your trust in NutroTonic and are here to ensure your satisfaction. Thank you for choosing us as your partner in health.

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